FAQs


What is your child-to-coach ratio?

Kids Golf and Tennis Inc. offers a range of programs for players of all ages, abilities and need states. Our child-to-coach ratio differs accordingly. Email us with questions about a specific program.

Do you require a minimum number of children to hold a class?

We believe in creating a fun and educational environment in a social setting. Therefore, we usually require a minimum of 3 children for a class to continue. Kids Golf and Tennis Inc. reserves the right to cancel a class as a result of insufficient registrations. However, Kids Golf and Tennis Inc. may choose to hold a class (regular or trial) with less than 3 students.   

We understand some parents prefer lower-enrolled classes where each child can get more individual attention. You can take advantage of this by signing up for our private or semi-private lessons.

What is Your Drop Off/Pick-Up Policy?

A child must be dropped off by an adult. For children 5 and under we require their accompanying adult to stay on premisis. We do not allow early drop-offs as a child must be supervised by an adult. For pick-ups, a child must be picked up by an adult at the end of class, unless specific arrangements are made in advance. It is the parent or caregivers responsibility to be there when class ends.

 

What Should My Child Bring to Class?

If your child does not have a racquet, no problem! We provide racquets fit for your child's age and size. We only ask that your child wear athletic gear and proper sneakers as well as bring water/juice to each session.  

Can classes be carried over into other sessions?

No, classes cannot be carried over into other sessions.

What is your refund policy?

We do not offer refunds. If for some reason, your child doesn’t take to the class you registered for, you can receive a credit for the remaining classes which must be used by the end of the two following sessions. You have up until the 2nd class of the session to claim a credit. Credited Classes must be completed the by the end of the next two sessions

If a child must drop out of Kids Golf and Tennis Inc. classes due to a medical concern or issue, we require a note from their physician. Credited Classes must be completed the by the end of the next two sessions

Classes refunded for non-medical issues are subject to a processing fee.

If you don't cancel 24 hours in advance for a private lesson, you will still be charged.

What is your photo and video policy?

We do not allow photos or videos to be taken during class without approval of the coach—for the privacy of all students, caregivers, coaches, and our environment.

Are classes prorated?

Yes, classes are prorated.  Please see schedule for current pricing information.

What other class restrictions does KTC have?

Because children learn at different rates according to changes in their physical growth, social awareness, and cognitive understandings,  Kids Golf and Tennis Inc. reserves the right to occasionally move individual children to a different group than they were initially registered for to increase the child's success and learning.

*If your child is removed from a class by Kids Golf and Tennis Inc.’s Tennis Director you will receive a refund for the remaining classes.

MAKE-UP POLICY

What is your make-up policy?

You can find our make-up policy and the form to request a make-up class here.

If a child must drop out of Kids Golf and Tennis Inc. classes due to a medical concern or issue, we require a note from their physician. A credit will be offered for the remainder of the session and classes can then be completed the following session.

Kids Golf and Tennis Inc. reserves the right to remove a child from a class/program at our discretion, for safety issues and behavioral problems that create an unsafe environment—young children can't always control their behavior, and we pride ourselves on creating a safe and healthy space for play.

No make-ups offered in sessions that are less than five weeks.

What is your weather make-up policy?

Classes/Lessons may be cancelled from time to time due to circumstances outside of Kids Golf and Tennis Inc.'s control, such as weather. That being said, lessons can be considered ‘On’ in the case of inclement weather. Our current programming allows for classes to be conducted in the rain. In the case of thunder or lightning, intense rain or snow, hail - classes may be cancelled.

Kids Golf and Tennis Inc. will use every reasonable effort to provide notice of such cancellations by email address or phone number provided upon registration. Notice may be given up to an hour before a class/lesson start time so please check your email before coming to class. It is at Kids Golf and Tennis Inc.'s discretion whether a class be held or not, and it may be based on forecasts rather than current conditions. However, if classes/lessons are cancelled due to inclement weather, a make-up class will be scheduled. You will always get the number of classes you pay for!

What if you miss a scheduled make-up class?

We will make the utmost effort to give adequate notice of all make-up-class details so that a maximum number of students can attend. After notice of the date & time of the make-up class is provided by Kids Golf and Tennis Inc., you must alert us within 24 hours if you cannot attend the make-up class; otherwise, it will be considered a "used" make-up opportunity.  

What is your private lesson policy?

Private Lessons - At the Kids Golf and Tennis Inc. Facility/in NYC

Private lessons must be completed by the end of the current sessions. Kids Golf and Tennis Inc. does not permit carry-overs. Lessons held outside may be canceled from time to time due to circumstances outside of Kids Golf and Tennis Inc.'s control, such as weather. Kids Golf and Tennis Inc. also reserves the right to cancel class based on the forecast of inclement weather. Kids Golf and Tennis Inc. will use every reasonable effort to provide notice of such cancellations by email address or phone number provided upon registration. Notice may be given up to an hour before a class/lesson start time so please check your email before coming to class. If classes/lessons are canceled due to inclement weather, a make-up class will be scheduled. You will always get the number of classes you pay for!

We reserve the right to bring outdoor private lessons to our indoor facility.  

Though we offer credit for canceled/unused classes or if you change your mind about the sessions, we do NOT offer refunds. 

Private Lessons - House Calls

Private lessons must be completed by the end of the current sessions. Kids Golf and Tennis Inc. does not permit carry-overs. Lessons held outside may be canceled from time to time due to circumstances outside of Kids Golf and Tennis Inc.'s control, such as weather. Kids Golf and Tennis Inc. also reserves the right to cancel class based on the forecast of inclement weather. Kids Golf and Tennis Inc. will use every reasonable effort to provide notice of such cancellations by email address or phone number provided upon registration. Notice may be given up to an hour before a class/lesson start time so please check your email before coming to class. If classes/lessons are canceled due to inclement weather, a make-up class will be scheduled. You will always get the number of classes you pay for!

We reserve the right to bring outdoor private lessons to our indoor facility.  All private lesson house call packages must be completed by 90 days after the last scheduled class.

Though we offer credit for canceled/unused classes or if you change your mind about the sessions, we do NOT offer refunds. 

Terms and Conditions

What are your terms and conditions?

Terms and Conditions are agreed upon when signing up for classes with Kids Golf and Tennis Inc. using the form when registering.

Here is what the Terms and Conditions/PAYMENT TERMS, LIABILITY WAIVER, AND ASSUMPTION OF RISK AND RELEASE are listed as:

By clicking the box below, I agree that I am either the named participant or the parent or legal guardian of the named participant and that we will abide by all rules and regulations which now exist or which may be hereafter adopted or amended by Kids Golf and Tennis Inc. I further acknowledge and agree that there are certain inherent dangers in playing tennis and that Kids Golf and Tennis Inc. shall not be liable for any personal injuries, property damage, or other loss sustained by me or the named participant in, on or about the premises, or arising out of the use or intended use of any facilities, equipment or other property of Kids Golf and Tennis Inc. If I enroll, or enroll my child(ren), in programs and am asked to furnish Kids Golf and Tennis Inc. with appropriate medical exams, I agree to furnish such exams and records. If a child must drop out of Kids Golf and Tennis Inc. classes due to a medical concern or issue, we require a note from their physician. A credit will be offered for the remainder of the lessons. Classes can then be completed in the following session. If the child does not register for the entire following session, we cannot guarantee a consistent weekly class. No make-ups offered in sessions that are less than five weeks.

I certify that my child has no known medical or other conditions that could interfere with his/her participation in Kids Golf and Tennis Inc. activities. I also understand and accept that the practice of tennis, both indoor and outdoor, involves certain risks of physical injury. Therefore, I, individually and on behalf of my child listed above, hereby release, discharge, and hold harmless Kids Golf and Tennis Inc. each of its respective parent, subsidiary, and affiliated companies, and each of their respective officers, directors, agents, representatives, employees, successors, assignees, and licensees (hereinafter, “the Released Parties”) from any and all claims, actions, damages, losses, liabilities, costs and expenses of any kind whatsoever, including but not limited to any claims of negligence, arising out of, resulting from, by reason of, or in connection with my child’s participation in any Kids Golf and Tennis Inc.  program or activity. I agree that I will not bring or be a party to any legal action or claim against the Released Parties, or any of them, based upon or arising out of my child’s participation in any Kids Golf and Tennis Inc.  program or activity on any legal theory whatsoever (including without limitation personal injury, negligence, rights of privacy and publicity, or defamation). I understand and agree that Kids Golf and Tennis Inc. has the right to terminate the enrollment of any child from Kids Golf and Tennis Inc. if it, in its sole discretion, determines that the continued attendance of the child in the program is not in the best interest of the child nor the program. I agree to supervise or designate a responsible adult to supervise my child prior to and immediately after his/her Kids Golf and Tennis Inc.  activities. I understand and agree that in case of an allergic reaction, I am solely responsible for attending to and treating my child. Kids Golf and Tennis Inc. coaches are not authorized to administer medication or EpiPens. 

Kids Golf and Tennis Inc. and its agents reserve the right to take and utilize photographs, video, or any type of recording of participating children and their parents, caregivers, or anyone accompanying them to Kids Golf and Tennis Inc. while engaged in our classes or associated activities. I consent to Kids Golf and Tennis Inc. use of the photographs, videos, or recordings of my child, me, or the guardian I have designated for advertising, promotional, or related purposes, and waive all rights to compensation and other rights which may arise as a result (including any rights under N.Y. Civil Rights Law 50). I understand and agree that the email address(es) I have provided herein will be added to the distribution list for Kids Golf and Tennis Inc.  and its affiliate programs. Video taping of Kids Golf and Tennis Inc. classes is strictly prohibited. Permission is required via a Kids Golf and Tennis Inc. form to videotape your child. Even with permission to videotape, you are strictly prohibited from posting photos and videos of Kids Golf and Tennis Inc. classes on social media for the safety and security of other children in the program. Refusal to comply with the photo and videotaping policy can result in program repulsion and legal action.

In addition, in case of accident or injury to me or my child(ren) and if an emergency contact person cannot be reached, I grant Kids Golf and Tennis Inc. permission to obtain medical attention if necessary, for which I will be financially responsible. Tennis Innovators reserves the right to close court or facility for repair or alterations. Kids Golf and Tennis Inc. reserves the right to cancel this contract at any time, at its sole discretion, and management's sole liability shall be to credit any amounts previously paid on a prorated basis. I understand that make up lessons will always be applied if Kids Golf and Tennis Inc. cancels the class session, however if the class is held and I, or my children do not attend for personal reasons, there will be a limit of 1 (one) class eligible for make up. Kids Golf and Tennis Inc. does not offer refunds. If a child chooses to leave prior to the 3rd class of the session, they get a credit for the remainder. If a child is removed and has a physician note, they get credit for the remainder of the session. If a child must drop out of Kids Golf and Tennis Inc. classes due to a medical concern or issue, we require a note from their physician. Students will then be given a credit for the remaining classes. Classes can then be completed the following session. If the child does not register for the entire following session, we cannot guarantee a weekly time spot. Kids Golf and Tennis Inc. retains the rights to any photographs or video taken at the facility to be used for publicity or advertising.

Because children learn at different rates according to changes in their physical growth, social awareness, and cognitive understandings, Kids Golf and Tennis Inc. reserves the right to occasionally move individual children to a different group than they were initially registered for to increase the child's success and learning. Kids Golf and Tennis Inc. has the right to cancel a class at our discretion due to insufficient enrollment. 

Kids Golf and Tennis Inc. is taking many protective measures to assure the safety of your children in class during the COVID-19 crisis. Social distancing will be practiced and groups will be in a 4:1 player-coach ratio. In accordance with New York City rules and CDC guidelines, all coaches will wear masks, and we ask that all children over the age of 2 do the same. A coach with clean hands will wipe down all equipment, such as racquets, golf clubs, and balls, before and after each class. They will then wash their hands thoroughly before class starts. We will also have a sanitizing station at each class so that there is always an opportunity for your child to clean their hands. In the case of COVID-19 related NYC/NYS interruptions, lessons will be canceled and credited towards a future session. If your child or anyone in your household is exhibiting symptoms of COVID-19, we ask that you do not send your child to class. In these instances, you will be credited towards a future session.